Product Info | Customer Survey Feb 2011 |
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In February 2011 we asked our existing customers to complete a Survey / Questionnaire relating to their experiences of using the Baby's Days system within their setting, shown below are the results of this questionnaire with a sample of answers we received from our customers.
Click any question below to jump straight to the answers submitted by our customers.
• Do you feel Baby’s Days has helped you within your setting and why? Do you feel Baby's Days has helped you within your setting and please explain why? “It has been an absolute godsend. I don’t have to think about linking every aspect to within the EYFS which can be confusing and really time consuming. All the difficult bits are prepared so I can concentrate on the most important aspects which are the children I care for.” - Derby, Derbyshire. “It has helped me to look at all aspects of the business, it has helped with my planning and recording the child’s progression in a way which is less time consuming and easier to understand and keep track of. It has improved the relationship with parents and other settings as now they have instant access to all of my reports.” - Reading, Berkshire. “Yes it helped me get my head round all the paperwork that needs to be done when I was setting up.” - Blyth, Northumberland. “Yes - organisation of paperwork all in one easy to find place. Parents can access exactly what they need whenever they want.” - Lyndhurst, Hampshire. “It is a fantastic selling point for 99% of parents, they love being able to log on in the evenings and see children’s diaries and photographs. It has helped massively to simplify my planning and assessments.” - Truro, Cornwall. “Yes it has helped me to ensure I do my paperwork on time. My parents love your system.” - Didcot, Oxfordshire. “Observations are so much easier to complete and link to the EYFS, the daily diary is quick and easy to complete and uploading photos is quick. Parents are actively involved and can communicate.” - Basingstoke, Hampshire. “Yes, it helps me to plan and saves time on linking the activities to the EYFS, as in most cases it does it for you.” - Corby, Northamptonshire. “Yes, definitely. The parents feel that they have more 'control' over what their child is doing during the day as they can access it when they want to. They love the fact that they can see their child's pictures straight away!” - Camberley, Surrey.
“Made daily diaries easier, photos now accessible to parents don’t have to print them out.” - Holmfirth, West Yorkshire “It has helped with planning keeping organised and the diary helps parents see how their child is developing.” - Gainsborough, Lincolnshire. “Makes me more organised & efficient, saves me loads of time, and gives me more time to do what all childminders should do (spend time with the children).” - North London. “Yes. I was ready to give up childminding as the EYFS seemed to take up so much time, and now its cut the time right down.” - Warwick, Warwickshire. “Yes, the planning, progress and ILP’s are a great help.” - Bradford, West Yorkshire. “Yes, greatly reducing paperwork and ability to easily share picture and information with parents.” - Exmouth, Devon. “Without a shadow of doubt, before I started using the Baby's Days system I was completing the EYFS on my understanding of how to after training sessions with MK Council and fellow childminder's. However, it was obvious from the beginning of using Baby's Days that I was not actually completing the EYFS thoroughly, to a high standard or as professionally as the Baby's Days system allows.” - Milton Keynes, Buckinghamshire. “I like the fact that I can keep all the children’s info on there and the parents can always access it to make sure it’s up to date as well as their progress and diaries. It helps keep great communication between us and the parents and they love the instant access to the many photos we take throughout the day. The policies and permissions are also a great tool as you can personalise them and it saves on printing each time. Baby’s Days is a great tool, and has come on so much since I first trialed it! Thanks x.” - Aylesford, Kent. “Definitely, it saves me time on paperwork, incorporates much of my work on one system and keeps it all together, and my parents get updated during the day so they love it.” - Macclesfield, Cheshire. “Definitely – it has made my setting much more efficient and the feedback I have had from parents has been fantastic. I am actually enjoying my job again.” - Chorley, Lancashire. “Without a shadow of a doubt Baby's Days has helped my setting, it has freed up soooo much time and space for me to enjoy more time with the children I care for and also to have quality family time.” - Lincoln, Lincolnshire. “Yes I feel that it has proven to the parents that I am professional and I do find the system quick and easy to use also I feel that at least if the photos and information is stored on the system at least if my own computer dies, I am and the parents are still able to see the photos and the progress I have recorded.” - Cambridge, Cambridgeshire. “It has definitely helped me to put all of my documentation in to the correct order & format. It has helped me to keep track of all the observations, planning and development files for each child, and has helped me to create and provide evidence for OFSTED that I have observed and planned for the next steps regarding the ILP's for each child.” - Wigan, Lancashire. “I love the ability to upload endless photos of the children and the things that we do throughout the day. The children in my care have always had Daily Diaries - but I am not convinced that parents have always believed the lists of daily activities in them - now I can prove that we are doing the things we say because I can supply endless photographic footage!” - Bournemouth, Dorset. “Definitely YES! My observations, assessments and planning take less time giving me more time to spend with the children and enjoying my job again. I also like the ability for parents to be able to see their child’s achievements etc when they want to and the opportunity for them to add comments. The feedback I have had from my parents has all been positive and not one parent has asked to return to the old system.” - Lincoln, Lincolnshire. “Yes, it has simplified my paperwork and made my whole role much easier. The paperwork was overtaking my whole life and now it is all done in half the time.” - Basingstoke, Hampshire. Do you feel Baby’s Days has reduced the paperwork within your setting? “Definitely.” - Reading, Berkshire. “Yes, has definitely reduced the amount of paper work I have to do.” - Belper, Derbyshire. “Yes - less paper, less ink, saving time and money!! “ - Lyndhurst, Hampshire. “100% Absolutely.” - Truro, Cornwall. “Definitely, and a lot less paper around the house as well.”- Holmfirth, West Yorkshire. “Yes, definitely!” - Warrington, Cheshire. “It has totally reduced the paperwork in our setting.” - Plymouth, Devon. “Yes, everything is now done on Baby’s Days.” - Camberley, Surrey. “Baby's Days paperwork?? hahaha it feels like a huge weight has been lifted from my shoulders. Less paper work = more time to do the job we are paid to do and that is to look after the children we care for and do lots of exciting activities.” - Lincoln, Lincolnshire. “Most definitely.” - Didcot, Oxfordshire. “Most definitely – plus it is all in one place.” - Chorley, Lancashire. “Yes it breaks each of the six areas of learning down into easy to choose options no cross referencing needed.” - North London.” “Yes, definitely!” - Warwick, Warwickshire. “Yes without a doubt.” - Exmouth, Devon “Definitely, no actual paperwork anymore on the EYFS, apart from printing off the children's progress charts which I keep in their folders. Very much quicker and easier filling in the charts from the site.” - Milton Keynes, Buckinghamshire. “100%.” - Basingstoke, Hampshire.
Do your parents connect to your system and do they like using the system? “Yes – I’ve had nothing but good feedback.” - Reading, Berkshire. “Yes, daily and they love seeing the photos and not having to worry about bringing a book backwards and forwards.” - Didcot, Oxfordshire. “They love it, and I get regular feedback that they really enjoy using it. I do have one or two parents who are not computer savvy, but they get printed diaries and are happy with that.” - Truro, Cornwall. “They love it!” - Basingstoke, Hampshire. “Core parents do connect and love it.” - Holmfirth, West Yorkshire “Yes, definitely.” - Camberley, Surrey. “Definitely.” - Didcot, Oxfordshire. “Most parents do and they like seeing the photos and progress.” - Gainsborough, Lincolnshire. “My parents have shown nothing but enthusiasm for the system, love the photo's added to the diaries and the photo gallery. Have been impressed with the EYFS portfolio I was able to give them to hand over to the child's other care setting. I have two grandparents who have also enjoyed looking at the diaries and the photo's. Especially one that lives a long way from the children.” - Milton Keynes, Buckinghamshire. “I feel I had a good understanding of the EYFS, but this certainly makes it nice and easy to link things and has also helped my Assistants understand it better.” - Aylesford, Kent. “Yes they connect every day, I normally manage to get an update done mid morning and they love knowing how their children are doing, If I don’t have time to do anything else, I quickly upload some photographs for them to see.” - Macclesfield, Cheshire. “My parents absolutely LOVE the system.” - Chorley, Lancashire. “Yes most parents do connect to the system and all have said how pleased they are with it, especially the parents who don’t collect their children like to connect to see what their child has been up to.” - Cambridge, Cambridgeshire. “All of the parents use the system and have commented that they look forward to coming home in the evening and reading what their child has done that day. Some have said that it’s a “real treat” - Wigan, Lancashire. “Yes, the parents who use the system love seeing their children and getting information about what the children are doing.” - Keighley, West Yorkshire. “Definitely, they love the photos and comments we have on a daily basis.” - Carterton, Oxfordshire. “My parents love the system. Especially the parents with children who are yet to learn to communicate, as the whole day can be recorded and photographed which fully enables the parent to feel involved.” - Bournemouth, Dorset. “A big thumbs up from all of my parents! Even one parent who can only access the system when she visits her mum’s house prefers it to the old way (to make up for this I provide her with a paper daily diary but the rest is on Baby’s Days which she is happy with).” - Lincoln, Lincolnshire.
Do you feel that Baby's Days has improved the partnership with your Parents? “I already wrote daily diaries for my parents, but didn’t always get feedback. The accessibility of Baby’s Days means that parents can log on when they have time, and are able to respond to anything or ask any questions.” - Truro, Cornwall. “It has helped to enhance my image as a professional and my parents have now started to comment back on the system.” - Didcot, Oxfordshire. “I already had a really good partnership with the parents but Baby’s Days has helped too!” - Camberley, Surrey. “YES, as noted in my OFSTED report.” - Reading, Berkshire. “Definitely – they have renewed respect for me and what I do for their children as they can see instantly how I plan for their child.” - Chorley, Lancashire. “Definitely, and they are now aware of how much work, dedication and commitment a childminder puts in throughout the day.” - Wigan, Lancashire. “Yes and Grandparents!” - Reading, Berkshire. “The relationship between me and my parents is outstanding and I do believe that Baby’s Days has definitely contributed to it.” - Carterton, Oxfordshire. “Definitely, my parents leave comments and add to the activities that their child has shown an interest in when with me. They also share messages about what their child has been enjoying at home so that I can extend this while they are with me.” - Lincoln, Lincolnshire.
Do you feel Baby's Days has helped you understand the EYFS more/better? “Yes, linking the principles with the Early Learning Goals and assessments has really given me a clearer insight into the EYFS.” - Derby, Derbyshire. “Yes, before I started using it I was getting a bit lost with how to best present the EYFS. I took to the system straight away and it has definitely made my life easier.” - Belper, Derbyshire. “I am an experienced practitioner, so I already had a good knowledge of the EYFS. But Baby’s Days has helped me work out a simple and effective way of recording information and communicating with parents.” - Truro, Cornwall. “I certainly think it does – I am more tuned into each child as a direct result of Baby’s Days – even though I thought I was doing OK before this system at pitching each child’s development level now I know exactly where each child is at, at a glance.” - Chorley, Lancashire. “I am finding my way round the EYFS better now.” - Gainsborough Lincolnshire. “It helps make things clearer.” - Gravesend, Kent. “Absolutely, I feel I have totally grasped what is being asked of me now, no more worries wondering if I was doing it properly. Now I know I am!” - Milton Keynes, Buckinghamshire. “Greatly it’s made it easier to follow and set out.” - Solihull, West Midlands. “Definitely - the training provided by our local council was pathetic to say the least – a complete waste of two evenings. I had to learn in my own time and the Baby’s Days system has clarified all those small areas I had problems with.” - Chorley, Lancashire. “I have battled with the EYFS since it came out in 2008, I have tried many different ways at implementing the EYFS into my work setting to no avail. Baby's Days has a much clear and easy way of understanding the EYFS, Bay's Days does not do the whole work for you but it is a fantastic tool.” - Lincoln, Lincolnshire. “I believe that Baby’s Days is the reason I actually understand the EYFS, before using the system I was dazed and confused, everyone explained things differently. Baby’s Days makes my daily workload a lot more manageable without having to spend less time with the children I actually look after, Baby’s Days is amazing!” - Carterton, Oxfordshire.
Does Baby's Days enable you to easily keep track of each Child's Developmental Levels and Next Steps? “Yes without a doubt.” - Derby, Derbyshire. “Yes, so much more easily.” - Lyndhurst, Hampshire. “Yes, I particularly like the ability to link the daily diary observations with the progress.” - Truro, Cornwall. “Very much.” - Plymouth, Devon. “Absolutely and no more big files to have to store.” - North London. “Absolutely, the progress charts and the next steps for me have been a great asset.” - Milton Keynes, Buckinghamshire. “Yes, more easily than before I started using Baby’s Days.” - Wigan, Lancashire. “Yes, it is all in one place and I can go through it all easily whereas before there were reams of papers to go through!” - Lincoln, Lincolnshire. “I can see at a glance where each child currently is, whereas before, I didn’t have a clue!” - Solihull, West Midlands. “I love the Next Steps section on the system, I just drag and drop and create plans, it’s great.” - Ramsgate, Kent. “Before using the system, I had next steps on post it notes all over my house, In reality they were just there because I had been told to do it, now they are all organised on the system and I actually want to work on their next steps with them.” - Bracknell, Berkshire.
Have you had an OFSTED Inspection whilst using Baby’s Day and what grade did you receive? “Good – with 4 areas of outstanding.” - Reading, Berkshire. “Outstanding.” - Glossop, Derbyshire. “Outstanding of course!” - North London. “Outstanding.” - Reading, Berkshire. “Good.” - Carterton, Oxfordshire. “Outstanding.” - Greater Manchester. “17 Grades of Outstanding!” - Plymouth, Devon. What were the thoughts or comments of the OFSTED Inspector regarding Baby’s Days? “The Inspector was astounded, she thought the system was an excellent form of communication, an even better way of keeping track of the EYFS, and an ingenious way of saving hours on paperwork.” - North London. “She liked how it was accessible to all parents. At the time I had a parent who was blind and she was very impressed with how the system worked with his screen reading software. Also, how one of my parents works abroad for months on end and can logon to see photo's of what his son has been doing with me during the day.” - Belper, Derbyshire. “She loved it! Particularly the diary upload & the flexibility.” - Glossop, Derbyshire. “This dynamic system is used to its full efficiency by the childminder as she captures the journey from planning down to individual next steps for all children. In addition all parents can keep comprehensively involved in the children’s learning journey and day’s accomplishments through logging onto the website to view photos, whilst capturing an inspiring knowledge of their child's day. It is clear from feedback that the partnerships are exemplary.” - Reading, Berkshire. “The inspector told me that he has never, in his whole career, seen such good planning, journals and Assessments.” - Carterton, Oxfordshire.
Are we responsive to your technical inquiries either by email or telephone? “Top rate 100% support and efficiency.” - Derby, Derbyshire. “Yes, always thank you.” - Belper, Derbyshire. “Yes – Excellent.” - Lyndhurst, Hampshire. “Very good and always there for further assistance as well if I couldn’t really understand something.” - Gainsborough, Lincolnshire. “Really responsive and helpful, thank you!” - Didcot, Oxfordshire. “The support and response I have received could only be described as outstanding.” - Camberley, Surrey. “Fantastic, my other half’s in IT & he can't believe the number of updates & level of support for the price.” - Glossop, Derbyshire. “Yes, very prompt and helpful, It’s been perfect so far!” - Warrington, Cheshire. “Fantastic response when I have had questions and problems.” - Holmfirth, West Yorkshire. “Very responsive.” - King's Lynn, Norfolk. “Absolutely each and every time, no more sending emails and waiting 24-48 hours for a response!” - North London. “Very, can’t talk highly enough about this subject.” - Exmouth, Devon. “The best.” - Carterton, Oxfordshire. “Excellent customer service both via email & phone calls. Always had a response the same day, usually within the hour.” - Lincoln, Lincolnshire.
Would you or have you recommended Baby's Days to other Childminders? “Have recommended it to every childminder I know.” - Reading, Berkshire. “I've recommended to several.” - Blyth, Northumberland. “I have recommended it to all the childminders that attend our Network training sessions and several have now got it.” - Didcot, Oxfordshire. “I would and have recommended you.” - Camberley, Surrey. “Have recommended and will continue to do so.” - Didcot, Oxfordshire. “Yes, have already done so.” - Corby, Northamptonshire. “I would certainly recommend Baby’s Days.” - Gainsborough, Lincolnshire. “Every time I go on a training session or network meeting I always tells the others about Baby's Days, would recommend to everyone.” - North London. “Already have! And to our local Children's Centre/Nursery!” - Warwick, Warwickshire. “I cannot sing your praises enough and have recommended you at every opportunity.” - Chorley, Lancashire. “I have recommended Baby’s Days to several child minding friends and new childminders that are in the process of starting up.” - Lincoln, Lincolnshire. “Yes I would and I already have recommended Baby’s Days to other childminders.” - Wigan, Lancashire. “Yes. I have recommended the system to all my childminding friends.” - Bournemouth, Dorset.
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